You may agree or disagree with me on this one, but TRUST me not all recruiters are bad! Well not every single one. I have worked with many recruiters at all levels and I can genuinely say that most people that enter the world or recruitment medical or otherwise generally do so with good intentions, motivation and a desire to be successful – just like most people entering most careers.
So why do some recruiters turn to the dark side, cut corners, drop service levels or generally do a poor job?
I think a lot has to do with perceptions, those of the candidates and clients understanding of what a recruiters function is. In its simple terms recruiters find candidates roles and find companies candidates to do the job that is open but there is far more to it than that, TRUST me I’m a recruiter!
So what’s the challenge in this I hear you say, well firstly the challenge is finding candidate A for Company B that has the experience, character and integrity to fulfil a key role within an organisation and that all too important X factor. Then there is the challenge of company B delivering candidate A’s perfect job, salary, career pathway, great new boss and a product that the customers just can’t do without at a cost that is just within budget.
Sometimes I think recruiters think this is all too easy but when it doesn’t go to plan and one if not all of the stakeholders in the processes says NO they are surprised, dejected and often unable to deal with the rejection that comes from Company B saying No to candidate A or vice versa. This may be the key then when good sales people become great and find out what happened, what went wrong, what not to do different next time – and the rest of the recruiters well … they just continue in the same vein learning little and therefore running the risk of repeating the mistakes or lack of learnings time and time again.
One major key factor I believe that highly influences recruiters for better or for worse is … the environment they work in, and who they work for. Simple point I know but if a recruiter is well trained and managed as an adult and a human, not completely KPI and number obsessed but focused on quality outcomes in all they do and are exposed to likeminded folk who are motivated to deliver excellent work day in day out, it’s pretty hard to be average or poor in that environment you will build great recruiters that are valued and respected throughout their field of influence. So the next time a candidate or a company despair at the poor service levels, badly briefed or inappropriate candidates sent for interview then take a moment, step back and then explore –Your recruiter – who do they work for, what is the company really like, are they a representation of an organisation that isn’t just up to the task? After all they are telling your company’s story or your career history to others – in a way, ‘representing you’, are you happy with that?
So you are reading this and thinking this makes some sense, then let’s connect and I can show you that all recruiters are NOT the same!
Mark Britton – Connecting people in Life Sciences since 1994